POSITION SUMMARY
This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself.

This position does not involve direct day-to-day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

The primary function of this position is to assist the Financial Advisors.  The position provides administrative support, assists with all correspondence including phone calls, emails, and letters, prepares materials for advisor/customer meetings, processes new account opening paperwork and data entry, assists with SEC compliance tasks, and many other duties as assigned. The position will work closely with Raymond James customer support teams and use Raymond James software.

SKILLS & ABILITIES

• Exhibit excellent customer relations skills both internally and externally
• Ability to have positive interactions with customers and employees while demonstrating a high degree of courtesy and helpfulness
• Possess excellent written and verbal communication skills
• Ability to multi-task with constant interruptions
• Possess high degree of detail-orientation and organizational skills
• Ability to proficiently utilize technology and various software programs

• Assist advisors with all customer correspondence, including phone calls, emails, letters, scheduling internal and external appointments and maintaining advisors’ calendars
• Possess a basic understanding of industry knowledge to effectively handle basic customer inquiries and provide quotes
• Prepare materials for customer/advisor meetings
• Accompany advisors to enrollment meetings
• Process paperwork and complete data entry for new accounts and maintenance on existing accounts
• Communicate with customers in a manner that will maintain good relations and provide excellent service, including over-the-phone and person-to-person
• Interface with custodian customer service departments directly to resolve problems, seek explanations, and ultimately meet deadlines
• Create and maintain records and files
• Ensure required customer paperwork is current with custodian and industry requirements, rules, and regulations
• Process customer paperwork and follow up on accounts
• Maintain database and create reports using portfolio software programs
• Assist with brokerage marketing efforts, including seminars
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management